Archive | May, 2018

How does VOIP work?

Whether you’re an I.T. guru or someone who shies away from modern technology, you’re bound to have heard the term VoIP. If you’re in the latter group, you may still be wondering what, exactly, it is? Voice over Internet Protocol (VoIP), is a process for seizing analogue audio signals, such as what you hear when you speak on a regular telephone, and converting these signals into digital data, which can then be transmitted via the internet.

VoIP allows you to take advantage of much cheaper phone calls, without compromising service quality. As long as your internet connection and speed are reasonable, you will be able to enjoy utilising a VoIP service with business-level clarity.

So, how does this miraculous process work? Simply put, VoIP is grounded in the same notion as electronically recording your voice on the computer, however, it is more sophisticated. While a voice recording on the computer captures only a restricted frequency range and uses simple CODECs to convert analog signals to digital audio, VoIP CODECs are optimised to compress sound and filter white noise.

After the audio is recorded by the VoIP caller’s computer, it is then compressed into small samples, which are collected in to larger groups. The larger groups are then placed into data packets which will be transmitted over the communication network (IP network). The term for this process is packetisation. It is estimated that these data packets contain ten or more milliseconds of audio.

Packetisation is a little hard for the average person to understand, as it can get very confusing. Suffice it to say, the basic process involves data packets travelling over the internet to your provider’s server. It is then received and bypassed to a terminator at the final destination. Once they reach this point, they are with the receiver of the call. Now, the packets can be converted back to voice signals for the recipient to hear.

If you’d like to know more about VoIP, Imagine Now I.T. are your local I.T. experts and we offer VoIP as one of our many client services. Please contact us on 4934 4966 for further details.

Local I.T. Heroes Prevents NBN Horrors

 

Don’t let your business fall victim to the NBN horror stories that are all too frequent with the big Telco companies. Get a local I.T. Hero on your side to help your business move seamlessly onto NBN.

True Story – Another local business WHO NEEDED SAVING BY NBN HEROES !
“We chose to go with a big Telco company that assured us the process of transitioning to NBN would be easy and simple. Nothing could be further from the truth. Our account was accidentally cancelled and our phone number placed in quarantine for three weeks, leaving clients to assume we’d gone out of business. Three weeks and 15 hours on the phone later, the only way to save our number was to call in another phone organisation for help. We then found ourselves with different providers for the internet and VOIP phone, which increased our operating costs. A few more dramas later, things have finally been resolved, however, we wish we had gone through a local provider as we feel it would have saved significant time, money and stress.”

Don’t let this be you!

Imagine Now I.T. are your local NBN heroes, and can see your NBN transition through from start to finish – without creating an NBN horror story!

Visit our Heroes page to find out how we can help and our Horrors page for other NBN Horror Stories

If you need NBN help or just an obligation free quote, call us today!